FAQs

Q: How long is the shipping?

A: We partners with several global suppliers to provide you with great quality products at fair prices. Therefore customer orders are shipped worldwide via USPS/EMS with an estimation 2-4 weeks to arrive at your doorstep. 

  • The delivery periods as provided are indicative only.
  • The estimated shipping time does not include possible customs delays.
  • The general and specific holidays in the destination country are not taken into account.
  • We can not be held responsible for missing the estimated delivery periods.
  • In the case of product returns, delivery fees are the responsibility of the buyer.

If your order hasn't arrived in the estimated delivery times, please contact our support team at sales@premiumity.com.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

Q: Do you accept Cash On Delivery?

A: No we do not.

Q: What are the payment options?

A: We accept payments by Visa, Mastercard, and American Express, JCB, Diners Club, Discover, and Apple pay.

 

Q: Can I get a refund? 

A: Yes within 30 days of purchase. The product must be sent back in its original package and intact. 

Q: Is the Quality Guaranteed?

A: Yes 100% guaranteed! If you are not satisfied with your product, please refer to the return policy & contact us right away. 

Q: How Secure is the website?

A:  PREMIUMITY adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Q: How can I get my tracking number?

A: Tracking numbers will be provided after we shipped the item.

 

For any other inquiries, please do not hesitate to contact us at sales@premiumity.com.